Can I save my application and come back later?
Yes. Select Save draft in the top bar at any step. Your draft is saved in this browser on this device. It may not be available if you clear your browser data, use private browsing, or switch browsers or devices. Cross-device access is available only when online draft saving is enabled.
Which vendor type should I choose?
Choose the vendor type that best matches the main service you want to provide. Your selection determines the documents you need, the services and rates available to you, and the checks applied to your application. If you provide more than one service—for example, carrier and recovery services—select your primary type first. You can add the others under Additional services in step 5.
What happens if a document is rejected?
Open the document on your Application status page to see why it was rejected and what needs to be corrected. Select Upload replacement, upload the corrected document and resubmit it. You do not need to restart your application. The affected part of your application may remain pending until the replacement has been reviewed.
What does “approved with conditions” mean?
It means your application has been approved, but one or more conditions temporarily limit the work you are eligible to receive. For example, you may be approved for domestic routes while SADC cross-border work remains unavailable until the required permit or reference has been verified. Your Application status page shows each outstanding condition, the services or work it affects, what you need to do, and the condition’s expiry date.
What happens after approval?
You receive a Vendor ID and your approved profile is activated in Vendor Management. Where relevant, your profile is also made available to Dispatch for work allocation, Route Bidding for available route opportunities, and Finance for payment setup. You can then be considered for work that matches your approved services, operating areas, rates and compliance status.
Does approval guarantee that I will receive work?
No. Approval makes you eligible to be considered for work, but it does not guarantee a job, route allocation, bidding opportunity or minimum volume of work.
How do I check my application status?
Open Application status to see your current review stage, document decisions, outstanding actions, approval conditions and review history.
How long does the review take?
Most complete applications are reviewed within [insert number] business days. Applications that need additional compliance checks, references or permit verification may take longer. Any action required from you will appear on your Application status page.
What files can I upload?
Upload [insert accepted file types] files up to [insert maximum size] each. Documents must be readable, complete and not password-protected. The upload screen will tell you when a file has the wrong format, is too large, is empty or could not be uploaded.
How do I contact Vendor Support?
Contact [support team] at [email address or telephone number] during [support hours]. Include your application reference or Vendor ID so the team can find your application. Do not send passwords or full banking credentials by email.