Terms and conditions.

Wyvern Freight (Pty) Ltd · Last updated: 24 July 2026

These Terms and Conditions apply to the website, client portal, accounts and logistics services provided by Wyvern Freight (Pty) Ltd ("Wyvern Freight", "we", "us" or "our").

Please read them before creating an account, requesting or accepting a quotation, booking a shipment, tendering goods, making a payment or using our services.

Plain-language summary

This summary helps explain the Terms but does not replace them.

• Creating an account does not guarantee credit, a collection, a delivery time or acceptance of a shipment.
• A transport contract begins only when Wyvern Freight accepts a booking or quotation in writing.
• You must provide accurate information about the sender, recipient, cargo, weight, dimensions, value, customs status and handling requirements.
• Prohibited or undeclared dangerous goods will not be accepted.
• Prices, currencies, payment methods, taxes and additional charges must be disclosed in the quotation, invoice or booking process.
• Transit and delivery times are estimates unless we expressly confirm a guaranteed service in writing.
• Cargo insurance is optional and may be arranged at the client's request. Cover exists only after it has been expressly confirmed in writing by us or the authorised insurer and any required premium has been paid.
• Cargo loss or damage must be reported promptly to claims@wyvernfreight.com.
• Consumer complaints may be submitted to complaints@wyvernfreight.com.
• Zimbabwe law governs these Terms, subject to any mandatory law that applies to a shipment, consumer or service in another country.

1. About these Terms

1.1 These Terms govern:

• our public website and authorised online channels;
• customer, business, vendor, transport-partner and support accounts;
• quotation requests, bookings, collection requests and shipment instructions;
• domestic and cross-border courier and freight services;
• road, air, sea and multimodal transport arranged or provided by us;
• freight forwarding, consolidation and distribution;
• customs-clearance support;
• warehousing, handling, fulfilment and storage;
• cash on delivery and payment-collection services, where offered; and
• related logistics and support services.

1.2 A service may also be governed by a quotation, booking confirmation, service schedule, waybill, consignment note, credit agreement, warehouse receipt or another document that we issue or accept.

1.3 If documents conflict, the following order generally applies:

1. the mandatory law or international convention applicable to the service;
2. a specifically negotiated and signed agreement;
3. the accepted quotation or booking confirmation;
4. the applicable service schedule or transport document;
5. these Terms; and
6. the Website and Portal Terms in sections 3 to 6.

1.4 No document may remove a consumer right or other legal protection that cannot lawfully be waived.

2. Definitions

In these Terms:

• Account Holder means the person or organisation in whose name an account is registered.
• Business Customer means a customer obtaining services wholly or mainly for business purposes.
• Consignee means the person to whom a Shipment is addressed.
• Consumer has the meaning given under applicable consumer-protection law.
• Customer, you or your means the person requesting, booking, paying for or otherwise contracting for a Service, including a sender acting for a cargo owner.
• Goods or Cargo means any document, parcel, package, pallet, container, article or other property tendered for a Service.
• Portal means a customer, vendor, transport-partner or support system provided or authorised by us.
• Service means a logistics, courier, freight, customs, warehousing, online or related service provided or arranged by us.
• Shipment means one or more items accepted under the same booking, waybill, consignment note or transport instruction.
• Transport Document means a waybill, consignment note, bill of lading, air waybill, manifest, warehouse receipt or similar document.

3. Website and Portal use

3.1 You may use our website and Portal only for lawful purposes connected with genuine enquiries, accounts, bookings, tracking, logistics and business interactions.

3.2 You must not:

• gain or attempt to gain unauthorised access to any account, shipment record or system;
• introduce malware or harmful code;
• interfere with the availability or security of the website or Portal;
• scrape, harvest or systematically extract data without written permission;
• impersonate Wyvern Freight, our personnel, customers, recipients or partners;
• submit fraudulent, unlawful, misleading or unauthorised information; or
• use our systems in a way that violates applicable law or another person's rights.

3.3 We may restrict or suspend access where we reasonably believe that an account or system is being misused, compromised or used unlawfully.

3.4 Website descriptions, route information, availability and price examples are general information unless confirmed for a particular Service in an accepted quotation or booking.

4. Accounts and registration

4.1 You must be at least 18 years old and legally capable of entering into a contract to create an individual account.

4.2 If you act for a company or another person, you confirm that you have authority to register, accept these Terms and issue instructions on their behalf.

4.3 You must provide accurate and current information and promptly update material changes.

4.4 You are responsible for:

• keeping credentials confidential;
• restricting account access to authorised users;
• setting appropriate internal booking and spending permissions; and
• notifying support@wyvernfreight.com promptly of suspected unauthorised access.

4.5 We may require identity, authority, credit, sanctions, regulatory, vendor or security checks before approving or continuing an account.

4.6 Registration does not:

• create a transport or employment contract;
• guarantee credit;
• guarantee a collection, shipment or work allocation; or
• require us to accept any booking or vendor.

4.7 We may refuse, suspend or close an account on reasonable grounds, including fraud, security risk, material breach, non-payment or unlawful use. Where reasonably possible, we will notify the Account Holder.

5. Electronic transactions

5.1 A public enquiry, contact, registration or quotation form does not by itself create a binding transport contract.

5.2 Before a Consumer completes a binding electronic transaction, the applicable booking or transaction process must provide:

• Wyvern Freight's required legal and contact information;
• a sufficient description of the Service;
• the full price, or the basis on which it will be calculated;
• the currency, taxes, transport costs and other disclosed fees;
• the available payment methods;
• the applicable terms, guarantees and delivery or performance timeframe;
• the method for accessing and retaining the transaction record;
• the applicable cancellation and refund rules;
• payment-security and privacy information; and
• any applicable statutory cooling-off rights.

5.3 The transaction process must allow a Consumer to review the order, correct mistakes or withdraw before finally submitting it.

5.4 We will provide free electronic access to the version of the Terms accepted for a booking, together with the relevant quotation or booking record.

5.5 Creating an account or saving an address does not amount to placing a booking.

5.6 Statutory cancellation, refund and cooling-off rights remain applicable. If a Consumer asks us to begin performing a Service before a cooling-off period expires, we will deal with any cancellation and charges in accordance with applicable law.

5.7 Where an authenticated Portal allows binding bookings or payments, the required company and transaction disclosures must be displayed in that Portal before the order is submitted.

6. Tracking and automated information

6.1 Tracking events show information available to our systems at the time displayed. Scanning, network or third-party delays may prevent a status from appearing immediately.

6.2 A feature that is a demonstration, test or estimate must be clearly identified as such. Demonstration information must not be treated as live shipment information.

6.3 Automated estimates do not amend an accepted quotation or guarantee a delivery time.

6.4 Contact tracking@wyvernfreight.com for shipment-status assistance or support@wyvernfreight.com for Portal assistance.

7. Quotations and formation of the service contract

7.1 A quotation is valid for the period stated in it. If no period is stated, it may be withdrawn before acceptance.

7.2 A quotation is based on the information provided by the Customer and may change if:

• the actual weight, dimensions, volume, quantity, route or cargo differs;
• collection or delivery access differs from the information supplied;
• the Customer requests an additional or changed Service;
• a customs authority, carrier, terminal, warehouse or other third party imposes an additional charge;
• taxes, duties, regulatory fees, fuel charges or currency conditions change; or
• the quotation contains an obvious error that a reasonable person would recognise.

7.3 We will disclose additional charges and obtain the Customer's approval where required by law. Government charges, taxes, duties and unavoidable third-party charges may remain payable even when they were not reasonably ascertainable when the quotation was issued.

7.4 A binding Service contract is formed when we accept the Customer's booking or accepted quotation in writing, including through an authorised Portal confirmation.

7.5 We may refuse a booking before accepting it for operational, safety, legal, credit, capacity or compliance reasons.

8. Customer authority and responsibilities

8.1 The Customer confirms that it owns the Goods or is authorised by the owner and any other interested party to contract for the Service.

8.2 The Customer must provide accurate and complete:

• sender and Consignee information;
• collection and delivery addresses and instructions;
• cargo description, quantity, weight and dimensions;
• commercial value and currency;
• packaging and handling requirements;
• dangerous, hazardous, fragile, perishable, temperature-controlled or high-value status;
• customs classification and supporting documentation, where applicable; and
• licences, permits, certificates and approvals.

8.3 The Customer must not conceal, misdescribe, undervalue or falsely declare Goods.

8.4 The Customer is responsible for the acts and instructions of anyone using its account or acting with its authority, subject to applicable law and any prompt report of unauthorised access.

9. Packaging, marking and measurement

9.1 Unless packaging is included as an accepted Service, the Customer must package the Goods so they can withstand ordinary transport, handling, stacking, weather exposure and route conditions.

9.2 Packages must be correctly sealed, marked and labelled. Old labels and misleading markings must be removed.

9.3 Fragile, liquid, perishable, temperature-sensitive or orientation-sensitive Goods require appropriate packaging and clear handling instructions.

9.4 We may verify and correct the weight, dimensions, volumetric weight, count or classification of a Shipment. Any price adjustment must follow the accepted quotation and applicable law.

9.5 Our acceptance of a package does not amount to a representation that its packaging or contents are adequate, lawful or correctly declared.

10. Prohibited and restricted Goods

10.1 We do not accept Goods whose possession, transport, import, export or delivery is prohibited by law.

10.2 Restricted Goods, dangerous goods and controlled substances require our prior written approval and every applicable licence, permit, declaration, label and safety document.

10.3 Goods that may be prohibited, restricted or subject to special acceptance include:

• illegal drugs and unlawfully supplied medicines;
• firearms, ammunition, explosives and weapons;
• hazardous chemicals, radioactive materials and dangerous goods;
• counterfeit currency, forged instruments and unlawful counterfeit products;
• indecent or unlawful material;
• live animals, plants, wildlife products and biological materials;
• human remains or medical specimens;
• cash, negotiable instruments, precious metals, jewellery and high-value items;
• alcohol, tobacco and controlled products;
• perishables and temperature-controlled Goods; and
• any Goods restricted by ZIMRA, another customs authority, a carrier or an applicable regulator.

10.4 A category listed above is not automatically accepted. The Customer must obtain written confirmation for the particular Shipment.

10.5 We may refuse, hold, return, report, surrender or otherwise deal with prohibited, dangerous, undeclared or unsafe Goods as required or permitted by law. Reasonable costs caused by the Customer's breach may be charged to the Customer, except to the extent caused by our wrongful act or omission.

11. Inspection and security

11.1 Subject to applicable law, we or an authorised carrier, warehouse, customs authority, security agency or regulator may screen, scan, weigh, measure, inspect or open a Shipment for safety, security, customs or compliance purposes.

11.2 Inspection does not transfer the Customer's responsibility for accurate declarations, lawful Goods and adequate packaging.

11.3 We will take reasonable measures to protect Goods during an inspection performed by us.

12. Routing and subcontractors

12.1 We may select and change routes, modes, carriers, warehouses, agents and subcontractors where reasonably necessary to perform the Service.

12.2 We may consolidate Goods with other shipments unless exclusive use was expressly agreed.

12.3 Our role may differ by Service. We may act as:

• the actual carrier;
• a freight forwarder arranging carriage;
• an agent for the Customer;
• a customs or documentation service provider;
• a warehouse operator; or
• a contractual carrier using subcontractors.

12.4 The accepted quotation, Transport Document or service schedule should identify our material role where it affects responsibility or liability.

12.5 We remain responsible for our legal obligations and cannot exclude liability that applicable law places on us for selected subcontractors or for our own acts and omissions.

13. Collection and delivery

13.1 The Customer must provide safe and reasonable access for collection and delivery and disclose material access restrictions.

13.2 Transit, collection and delivery times are estimates unless a Service is expressly described and accepted in writing as guaranteed.

13.3 Delivery may be made:

• to the named Consignee;
• to a person reasonably appearing to be authorised at the delivery address;
• to an authorised reception, mailroom, security point or collection location; or
• in accordance with a safe-place, redirection or contactless-delivery instruction lawfully given by the Customer or Consignee.

13.4 We may request identification, a signature, one-time code, photograph, electronic scan, name or other reasonable evidence of delivery.

13.5 A change of address or delivery instruction may require identity or authority verification and may result in an additional charge or revised delivery time.

13.6 If a guaranteed Service is offered, the guarantee, exclusions and available remedy must be stated in the accepted Service description.

14. Failed, refused or undeliverable Shipments

14.1 A Shipment may be undeliverable where:

• the address or contact information is incomplete or incorrect;
• the Consignee cannot reasonably be identified or located;
• access is unsafe or unavailable;
• the Consignee refuses the Goods or refuses to pay an authorised charge;
• customs clearance is incomplete;
• the Goods are prohibited, restricted, damaged or unsafe; or
• delivery would violate applicable law.

14.2 We will use reasonable efforts to obtain further instructions from the Customer.

14.3 The Customer may be responsible for reasonable additional delivery, storage, customs, return or disposal costs caused by circumstances outside our control or by inaccurate instructions.

14.4 We will not dispose of, sell or abandon Goods except with lawful authority and after any notice reasonably required in the circumstances.

15. Customs and cross-border Services

15.1 The Customer is responsible for ensuring that the Goods may lawfully be exported, imported, transported and delivered.

15.2 The Customer must supply accurate and complete customs documents, including invoices, values, descriptions, country of origin, tariff information, permits and certificates.

15.3 When authorised, we may appoint a licensed customs agent or submit information supplied by the Customer to a customs or border authority.

15.4 Customs support does not guarantee:

• acceptance of a classification or value;
• the amount of duties or taxes;
• release by a particular time; or
• admission of the Goods into a country.

15.5 The Customer is responsible for duties, taxes, penalties, storage and other governmental charges arising from the Goods or information supplied by the Customer. The Customer is not responsible for a penalty or loss to the extent caused by our own negligent, fraudulent or unlawful act.

15.6 Customs and border authorities may inspect, detain, seize, return or destroy Goods in accordance with law.

15.7 Applicable Incoterms govern obligations between a seller and buyer only when incorporated into their contract. They do not automatically change Wyvern Freight's obligations unless we expressly agree in writing.

16. Charges, currencies and payment

16.1 The applicable price, currency, taxes, payment deadline and available payment methods will be shown in the quotation, booking, invoice, account agreement or Portal.

16.2 Depending on the Service and location, offered payment methods may include:

• cash;
• cash on delivery;
• bank transfer or electronic funds transfer;
• RTGS or ZIPIT;
• debit or credit card through an authorised payment channel;
• mobile money or an approved digital wallet;
• an approved payment gateway; or
• an approved business credit account.

16.3 A method is accepted only where it is displayed or confirmed for the particular transaction. We do not guarantee that every method will be available for every country, currency, Customer or Service.

16.4 The Customer must pay in the currency and by the deadline stated in the applicable document. Any permitted currency conversion and exchange-rate basis must be disclosed.

16.5 A payment instruction, screenshot or transfer confirmation is not proof of cleared funds.

16.6 We may suspend an unperformed Service or an account for overdue undisputed amounts after reasonable notice, subject to applicable consumer law.

16.7 Interest, collection costs or late-payment fees apply only where they were lawfully disclosed and agreed.

16.8 The Customer must raise a genuine invoice dispute promptly with accounts@wyvernfreight.com, identifying the invoice and disputed item. An undisputed portion remains payable.

17. Cash on delivery

17.1 Cash on delivery or other payment collection is available only when expressly accepted in writing.

17.2 The booking must identify:

• the amount and currency to collect;
• the authorised payment method;
• the collection fee;
• any maximum amount;
• the remittance process and expected timetable; and
• instructions for refusal, partial payment, return or redelivery.

17.3 Unless expressly agreed otherwise, we act only as the Customer's collection agent for the stated amount. We are not the seller of the Goods and do not determine whether the seller has fulfilled its obligations to the Consignee.

17.4 We may refuse cash or another payment that reasonably appears counterfeit, unsafe, incomplete or inconsistent with the booking instructions.

17.5 We will issue or maintain a collection record and remit cleared amounts in accordance with the accepted COD schedule.

17.6 The Customer remains responsible for reasonable return or redelivery charges if the Consignee refuses delivery or payment, unless the refusal resulted from our breach.

17.7 Chargebacks, reversals, counterfeit instruments and payment-provider disputes will be handled according to applicable law and the accepted COD schedule. We will not deduct a disputed amount without a reasonable basis and supporting record.

18. Business credit accounts

18.1 Credit is subject to written approval and may include a credit limit, invoicing cycle, payment period and security requirements.

18.2 Account approval may be reviewed where there is a material change in ownership, financial condition, trading activity, regulatory status or payment history.

18.3 We may reduce, suspend or withdraw credit on reasonable notice, or immediately where there is fraud, material default or a substantial credit risk.

18.4 Withdrawal of credit does not cancel accepted Shipments or amounts already due.

18.5 Consumer fixed-term agreements remain subject to statutory cancellation, renewal and notice rights.

19. Warehousing and storage

19.1 Warehousing applies only when accepted in writing and may be subject to a warehouse schedule, inventory record or service-level agreement.

19.2 The Customer must disclose storage requirements, including temperature, humidity, stacking, security, shelf-life, dangerous-goods and regulatory conditions.

19.3 Inventory records should identify material discrepancies, visible damage and agreed stock tolerances.

19.4 Goods will be released only on an authorised instruction and after reasonable identity and account verification.

19.5 Storage after the agreed period, customs detention or failed delivery may result in reasonable additional charges that are disclosed in accordance with applicable law.

20. Cancellations, refunds and booking changes

20.1 A Customer may request cancellation or amendment through bookings@wyvernfreight.com.

20.2 Before collection or performance begins, a refund may be reduced only by a reasonable, disclosed amount reflecting work already performed, non-recoverable third-party charges or a lawful cancellation fee.

20.3 After collection or performance begins, cancellation may require the Goods to be stopped, stored, returned or redirected, subject to safety, customs and operational feasibility.

20.4 Consumer statutory rights, including rights relating to electronic transactions, direct marketing, advance bookings and fixed-term agreements, remain applicable.

20.5 Refunds will be returned through the original payment method where reasonably possible and within any period required by law.

21. Delays and service interruptions

21.1 We will perform accepted Services with reasonable care and within the agreed period or, where no period was agreed, within a reasonable time.

21.2 Delays may result from border congestion, customs action, inaccurate documents, road closures, weather, civil disturbance, carrier interruption, system failure, security incidents or other circumstances.

21.3 We will take reasonable steps to communicate a material delay when practicable.

21.4 A delay does not automatically entitle the Customer to the full value of the Goods. Any remedy depends on the accepted Service, direct proven loss, applicable law and any guaranteed-service commitment.

22. Cargo insurance and declared value

22.1 Standard transport charges do not automatically include cargo insurance. At the Customer's request, we may arrange or facilitate optional cargo insurance through an authorised insurer or insurance intermediary, subject to availability, eligibility and applicable law.

22.2 Asking for insurance, declaring the value of Goods or paying transport charges does not by itself create insurance cover.

22.3 Insurance cover applies only if:

• the Customer specifically requests insurance before the relevant cut-off time;
• the Customer provides an accurate description, value, route and all information required by the insurer;
• the Goods and journey are accepted as eligible for cover;
• we or the authorised insurer confirms the cover in writing; and
• the required premium is paid within the stated period.

22.4 The insurance confirmation must identify, or provide access to:

• the insurer or authorised insurance provider;
• the insured value and currency;
• the covered journey or period;
• the premium and any applicable tax;
• the excess or deductible;
• material exclusions and conditions; and
• the insurance claims process.

22.5 Insurance is subject to the insurer's policy terms, exclusions, excess, territorial limits and claims procedure. Those terms must be provided or made accessible before the Customer purchases the cover.

22.6 Unless the written insurance confirmation expressly states otherwise, Wyvern Freight facilitates the placement of the requested cover and is not the insurer or underwriter.

22.7 A declared cargo value used for customs, booking or tracking purposes does not purchase insurance or increase carrier liability.

22.8 Cargo insurance and carrier liability are separate. A Customer may have an insurance claim even when Wyvern Freight is not legally liable for the cargo event, and payment of an insurance claim does not establish carrier liability.

22.9 The Customer must notify claims@wyvernfreight.com promptly of an insured event and comply with the insurer's evidence, mitigation and notification requirements.

22.10 We must not describe a liability extension, declared-value service or protection product as insurance unless it is lawfully provided as insurance.

23. Our standard of care

23.1 We will exercise the care and skill reasonably expected of a logistics service provider performing the accepted Service.

23.2 Our responsibility for Cargo begins and ends according to the accepted Service, custody records and any mandatory transport law or convention.

23.3 We are responsible for direct loss or damage caused by our breach, negligence, fraud or wilful misconduct to the extent established under applicable law.

23.4 Nothing in these Terms excludes or limits liability for:

• fraud or wilful misconduct;
• death or personal injury where liability cannot lawfully be excluded;
• a statutory consumer remedy that cannot be waived; or
• any other liability that applicable law prohibits us from excluding or limiting.

24. Cargo liability and exclusions

24.1 Liability for international or multimodal transport may be governed by a mandatory national law or international convention. That law or convention will prevail where applicable.

24.2 Subject to section 23.4, compensation for cargo loss or damage is limited to direct, proven loss. It will not exceed the value of the portion of the Goods actually lost or damaged.

24.3 Any additional contractual liability limit, per-kilogram limit, per-Shipment limit or declared-value option must be stated conspicuously in the accepted quotation, booking process or applicable service schedule before the Customer contracts. If no valid limit is stated, liability will be determined under applicable law.

24.4 To the extent permitted by law, we are not responsible for loss, damage or delay caused by:

• inadequate or unsuitable packaging not provided by us;
• inherent defect, ordinary wear, leakage, evaporation or deterioration of the Goods;
• inaccurate, incomplete or fraudulent information supplied by the Customer;
• prohibited or undeclared dangerous Goods;
• an act or omission of the Customer, sender, Consignee or cargo owner;
• lawful customs, police, security or regulatory action;
• a latent defect that reasonable handling would not reveal; or
• an event described in section 27,

except to the extent that our own wrongful act or omission contributed to the loss.

24.5 Consequential, indirect or special losses, including loss of profit, market, opportunity, goodwill or a third-party contract, are excluded only to the extent permitted by law and only where the exclusion is fair and was properly brought to the Customer's attention.

25. Website and Portal liability

25.1 We use reasonable efforts to maintain the website and Portal but do not promise uninterrupted or error-free availability.

25.2 We are not responsible for loss caused solely by:

• the Customer's failure to protect credentials;
• unauthorised use that the Customer failed to report within a reasonable time after discovery;
• a third-party website or service outside our control; or
• reliance on information clearly identified as a demonstration or estimate.

25.3 Subject to mandatory law, we are responsible for direct loss caused by our failure to apply reasonable security or by our own breach.

26. Claims

26.1 The Consignee should inspect the Shipment at delivery where reasonably possible and record visible loss or damage on the delivery record.

26.2 A cargo claim should be reported to claims@wyvernfreight.com as soon as reasonably practicable after the loss, damage, delay or non-delivery is discovered.

26.3 The claim should include, where available:

• the booking, tracking, waybill or invoice number;
• claimant and contact information;
• a description of the Goods and the event;
• commercial invoices or evidence of value;
• photographs and packaging evidence;
• the delivery record and any damage notation;
• repair, replacement or mitigation evidence; and
• any police, customs, carrier or authority report.

26.4 The claimant must take reasonable steps to prevent further loss and preserve the Goods, packaging and relevant evidence while the claim is assessed.

26.5 We may reasonably inspect the Goods and request supporting information. We will acknowledge the claim and provide reasonable progress information.

26.6 A procedural request in this section does not remove a statutory right or shorten a mandatory legal claim period. Any strict contractual notification or time-bar period must be legally reviewed and conspicuously disclosed before the relevant booking.

26.7 Settlement of a cargo claim does not include duties or taxes recoverable from an authority, insurance proceeds already received, or value preserved through salvage, except where applicable law requires otherwise.

27. Events outside reasonable control

27.1 Neither party is liable for failing to perform an obligation to the extent performance is prevented by an event outside its reasonable control that could not reasonably have been avoided or overcome.

27.2 Such events may include severe weather, natural disaster, epidemic, war, terrorism, civil disorder, border closure, government action, sanctions, labour disruption, major infrastructure failure or widespread carrier-network interruption.

27.3 The affected party must take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

27.4 This section does not excuse:

• payment for a Service already properly performed;
• a failure to protect personal information or Cargo where reasonable protection remained possible; or
• an obligation that applicable law does not permit a party to avoid.

28. Customer indemnity

28.1 Subject to applicable consumer law, the Customer is responsible for reasonable direct loss, penalties, claims and costs caused by:

• unlawful, prohibited or undeclared Goods;
• materially inaccurate cargo or customs information;
• the Customer's lack of authority to tender the Goods;
• the Customer's material breach of these Terms; or
• infringement of another person's rights by Goods or information supplied by the Customer.

28.2 The Customer is not responsible under this section to the extent the loss was caused by our negligence, fraud, unlawful conduct or material breach.

28.3 We will give reasonable notice of a third-party claim and allow the Customer to provide relevant information or participate in the defence where appropriate.

29. Complaints and dispute resolution

29.1 Service complaints should be sent to complaints@wyvernfreight.com. The complaint should identify the booking or account, explain the issue and state the requested resolution.

29.2 We will acknowledge and investigate complaints within a reasonable time and will not penalise a Consumer for exercising a legal right.

29.3 The parties should first attempt to resolve a dispute through good-faith communication.

29.4 A Consumer retains the right to approach the Consumer Protection Commission, an appropriate consumer protection organisation, a regulator or a court, and to use any alternative-dispute process available under Zimbabwe law.

29.5 Arbitration applies only where the parties validly agree to it and where it does not remove a mandatory consumer right.

30. Privacy and communications

30.1 We process personal information in accordance with our Privacy Policy and applicable data-protection law.

30.2 Logistics services may require information to be shared with senders, Consignees, carriers, drivers, warehouses, customs agents, payment providers, insurers and authorities.

30.3 Service and security communications are not marketing messages and may be necessary to operate an account or Shipment.

30.4 Marketing communications must provide a lawful method to unsubscribe. An unsubscribe request does not prevent essential account, transaction, safety or legal communications.

30.5 The Customer must have lawful authority to provide personal information about employees, drivers, senders, recipients and other individuals.

31. Intellectual property

31.1 The website, Portal, logos, text, graphics, software, service descriptions and other content are owned by or licensed to Wyvern Freight unless stated otherwise.

31.2 You may use reasonable portions for personal or internal business reference connected with our Services.

31.3 You may not copy, sell, modify, distribute, reverse engineer or commercially exploit protected content or systems without written permission, except where applicable law permits it.

32. Third-party services

32.1 Maps, carriers, payment providers, identity-verification services and external platforms may have their own terms and privacy notices.

32.2 We are not responsible for an independent third party's service merely because it is linked from our website. This does not remove responsibility that applicable law places on us for a subcontractor selected to perform an accepted Service.

33. Ethics, fraud and recruitment

33.1 Fraud, bribery, corruption, cargo theft, impersonation, harassment and unlawful conduct are prohibited.

33.2 Suspected fraud, security concerns or unethical conduct may be reported to compliance@wyvernfreight.com or through the Wyvern Integrity Line.

33.3 Genuine recruitment communications use authorised channels. We do not require applicants to pay for interviews, job appointments, uniforms or recruitment processing, and we do not request a card CVV for recruitment.

34. Changes to these Terms

34.1 We may update these Terms for legal, operational, security or service changes.

34.2 The version accepted when a booking is formed continues to govern that booking unless:

• the parties lawfully agree otherwise;
• a change is required by mandatory law; or
• the change benefits the Customer without adding a material burden.

34.3 We will give Account Holders reasonable notice of a material change affecting ongoing accounts, credit, liability, payments or dispute rights.

34.4 Material changes will not be accepted solely through continued browsing where applicable law or fairness requires express agreement.

35. Suspension and termination

35.1 A party may terminate an ongoing arrangement in accordance with its agreed notice and cancellation terms.

35.2 We may suspend or terminate a Service or account for material breach, unlawful Goods, fraud, security risk, regulatory instruction or overdue undisputed payment.

35.3 Where reasonably possible, we will give notice and an opportunity to correct a remediable breach.

35.4 Termination does not affect accrued payment obligations, existing claims or provisions intended to survive termination.

36. Governing law and regional operations

36.1 These Terms are governed by the laws of Zimbabwe.

36.2 The courts of Zimbabwe have jurisdiction, subject to:

• a Consumer's mandatory right to approach another competent forum;
• a valid arbitration agreement;
• mandatory law applying where a Service is performed; and
• a mandatory international transport convention.

36.3 Services performed in South Africa or another SADC country may be subject to mandatory local consumer, transport, customs, postal, payment and data-protection law. That mandatory law prevails to the extent of any conflict.

37. General provisions

37.1 If a provision is unlawful or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions continue to apply.

37.2 A failure or delay in enforcing a right is not a waiver of that right.

37.3 The Customer may not transfer a Service contract without our written agreement, except where applicable law provides otherwise.

37.4 We may transfer or subcontract rights and obligations as part of a lawful business restructuring or Service arrangement, provided this does not reduce mandatory Customer rights.

37.5 No person other than a party to the applicable Service contract may enforce it, except where a Transport Document, mandatory law or written agreement provides otherwise.

37.6 Headings and the plain-language summary help with reading but do not change the legal meaning of the Terms.

38. Contact details

Wyvern Freight (Pty) Ltd

• Website: www.wyvernfreight.com
• General enquiries: info@wyvernfreight.com
• Bookings: bookings@wyvernfreight.com
• Customer support: support@wyvernfreight.com
• Tracking: tracking@wyvernfreight.com
• Accounts and invoices: accounts@wyvernfreight.com
• Cargo claims: claims@wyvernfreight.com
• Consumer complaints: complaints@wyvernfreight.com
• Customs: customs@wyvernfreight.com
• Compliance and legal notices: compliance@wyvernfreight.com

Company information required for a binding electronic consumer transaction, including the applicable registration, physical-address, telephone, office-bearer, place-of-registration and legal-service details, must be displayed in the quotation, booking or authenticated transaction process before the Consumer submits the order.

Related documents

• Privacy Notice
• Cookie Notice and Preferences
• Accepted quotation or booking confirmation
• Applicable Transport Document
• Courier and Cash on Delivery Schedule
• Freight Forwarding and Customs Schedule
• Warehousing Schedule
• Business Account and Credit Terms
• Cargo Insurance Confirmation and applicable insurer policy, where cover is requested