ContentsBefore you act
Criminals sometimes pose as genuine logistics companies to steal money, cargo or information. They copy company names, logos, websites, email signatures, quotations, invoices and shipping documents, then use them to contact customers, transporters, suppliers and job seekers.
This page explains the scams most often aimed at freight and supply-chain businesses, how to check whether a message really comes from Wyvern Freight, and what to do if something looks wrong. It describes common scam methods; it does not report a specific incident.
1Before you act
If someone unexpectedly asks you to make a payment, change banking details or share confidential information, stop. Confirm the request through a Wyvern Freight contact you already know, not the phone number, email address or link in the message.
- Pause. Pressure to act urgently or secretly is a warning sign in itself.
- Do not use the contact details in the message. Reply to nothing and open no links or attachments until you have checked.
- Contact us independently using the addresses in How to verify a request or a number you already have on file.
- Pay only into banking details you have confirmed with us directly.
2Common logistics scams
These are the methods fraudsters use most often against freight, transport, warehousing and supply-chain businesses and their customers.
Company impersonation
Fake websites, email addresses, phone numbers, WhatsApp accounts and social media profiles that use a real company's name and branding.
- an address that is close to ours but not identical: a swapped or extra letter, an added word, hyphen or number, or a different ending
- a free email service (Gmail, Outlook, Yahoo) used by someone claiming to work for us
- a website that copies our branding but asks for payments or logins
Fraudulent payment requests
Invoices, statements or letters that look genuine but direct money to a criminal's account.
- a message saying our banking details have changed
- an invoice for a shipment, charge or amount you do not recognise
- a request to pay a release, clearance or "holding" fee to an unfamiliar account
Fake freight services and bookings
Quotations, bookings or transport offers for services that do not exist, often at unusually low rates, followed by a demand for a deposit.
- a quotation you did not request, or one from someone you have never dealt with
- a rate well below the market, with payment required up front
- a booking confirmation that does not match anything you arranged with us
Cargo and collection fraud
Criminals pose as drivers or transporters, or send false instructions, to divert or steal cargo.
- a driver, vehicle or registration that does not match the booking
- a last-minute change to the collection or delivery address, sent by phone, SMS or WhatsApp
- pressure to release goods without the agreed documents
Recruitment scams
Fake job adverts and offers, especially for drivers, made in our name by people who want money or personal information. Genuine Wyvern Freight recruitment is free for applicants: you will never be asked to pay for an application, background check or assessment, and no bank card or CVV number is required at any point. See the recruitment notice on our careers page.
- a fee for an application, training, medical, permit or placement
- an "agent" who promises a job in exchange for money
- interviews or offers made only over WhatsApp or social media
Supplier and procurement fraud
Fake requests for quotation, purchase orders, tenders or supplier registrations sent in our name to suppliers.
- a request for quotation or order from an unfamiliar address or contact
- a supplier "registration" or tender fee
- goods ordered on credit for delivery to an address you have not delivered to before
Phishing and messaging scams
Emails, SMS, WhatsApp messages and QR codes designed to steal passwords, card details or money.
- a "delivery failed" or "parcel on hold" message asking you to pay a small fee
- links that open a login page, or attachments you were not expecting
- poor spelling, unusual tone, or a deadline that leaves no time to check
3How to verify a request
Genuine Wyvern Freight email comes from our company domain. Our website is the address below.
- Email domain
- @wyvernfreight.com
- Website
- wyvernfreight.com
- Telephone
- [Main number to be confirmed]
- Social media and WhatsApp
- [Official accounts to be confirmed]
Criminals can disguise a message so it appears to come from a genuine address. If the content is unusual, check it independently even when the sender looks right.
- Read the whole sender address, not only the display name, and compare it letter by letter.
- Confirm any change to banking details before you pay. Send a new email to accounts@wyvernfreight.com (do not reply to the message) or call your usual Wyvern Freight contact on a number you already have.
- Check quotations and bookings against your own records, and confirm the reference with bookings@wyvernfreight.com before you pay.
- Check collection and delivery instructions. Compare the driver, vehicle and documents with the booking, and confirm any change with tracking@wyvernfreight.com before releasing cargo.
- Check supplier requests such as quotations, orders and registrations with vendors@wyvernfreight.com before you respond or deliver.
- Avoid unexpected links, attachments and QR codes. Type our website address into your browser yourself.
- Never share passwords, one-time PINs (OTPs) or card PINs. No legitimate request needs them.
Freight, customs, storage and other charges can be genuinely due to Wyvern Freight. A genuine invoice matches your quotation, booking or agreement. If anything about an invoice is unexpected, check it with accounts before you pay.
- Bookings and quotations
- bookings@wyvernfreight.com
- Shipment tracking
- tracking@wyvernfreight.com
- Accounts and invoices
- accounts@wyvernfreight.com
- Suppliers
- vendors@wyvernfreight.com
- Recruitment
- hr@wyvernfreight.com
- Customer support
- support@wyvernfreight.com
4If you suspect fraud
If you received a suspicious message
- Do not click, download, pay or reply.
- Contact us independently to check whether the message is genuine.
- Keep the message and any attachments as evidence, then report it.
If you have already paid
- Call your bank's fraud line now, using the number on your card or the bank's official website, and ask whether the payment can be stopped, recalled or disputed.
- Report it to the police. In Zimbabwe, report it at your nearest Zimbabwe Republic Police (ZRP) station. In South Africa, open a case at your nearest SAPS station or call Crime Stop on 08600 10111. Elsewhere, contact your local police.
- Tell us at info@wyvernfreight.com so we can warn others, and keep every record of the payment.
If you shared a password or code
- Change the password on the genuine website or app, and anywhere else you use it.
- Turn on extra sign-in protection (two-step or multi-factor authentication) where it is offered.
- Contact the provider of the affected account, or your bank if card or banking details were shared, about possible unauthorised access.
5Report suspicious activity
If someone is using the Wyvern Freight name, or you are unsure whether a message is genuine, tell us.
- Report a scam
- info@wyvernfreight.com
Information that helps us look into it:
- the sender's email address, phone number or profile
- the date and time you received it
- the message itself, forwarded as an attachment where possible
- screenshots of the message, website or profile
- any documents you received, such as invoices or quotations
- the banking details or payment link you were given
Never include passwords, one-time PINs, card PINs, CVV numbers or full card numbers in a report.
To report possible fraud or misconduct by a Wyvern Freight employee, use the Integrity Line instead.
6Frequently asked questions
How can I tell whether an email is genuine?
Check that the full sender address ends in @wyvernfreight.com and that the request matches something you have arranged with us. If it asks for money, new banking details or confidential information, confirm it with us through a contact you already know before you act.
Someone has asked me to change the banking details I pay. What should I do?
Do not pay into the new account. Send a new email to accounts@wyvernfreight.com or call your usual contact on a number you already have, and only update your records once we have confirmed the change.
How do I verify a transport quotation?
Send the quotation reference to bookings@wyvernfreight.com in a new email and wait for confirmation before you pay a deposit or book.
How can I confirm a driver or collection request?
Compare the driver, vehicle and documents with your booking. If anything differs, or the collection details changed at short notice, hold the cargo and confirm with tracking@wyvernfreight.com or your usual contact.
Are job adverts on social media always genuine?
No. Check vacancies on our careers page or with hr@wyvernfreight.com. Our recruitment is free, so anyone asking you for money is not recruiting for Wyvern Freight.
I have made a payment I now think was a scam. What now?
Contact your bank's fraud line immediately, report the matter to the police, and let us know at info@wyvernfreight.com. The steps are in If you suspect fraud.
How do I report someone pretending to be Wyvern Freight?
Email info@wyvernfreight.com with the details listed in Report suspicious activity. Do not include passwords, PINs or card numbers.
7Important information
[Wording subject to legal review]
This page gives general guidance to help you recognise and avoid scams that misuse the Wyvern Freight name. Scam methods change, so the examples here are not a complete list.
It does not replace advice from your bank, the police or your own security advisers, and it does not change any quotation, booking, contract or invoice. Charges that are properly due under an agreement with Wyvern Freight remain payable.
We may update this page as new scam methods appear.